REFUND AND RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@mukti-yoga.com. Please note that returns will need to be sent to the following address:
15a Elbury Drive, London, ENG, E163AE, United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@mukti-yoga.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3-day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Booking confirmation

The Registration process must be completed and the payment (or first payment if it is instalments or multiple payments) needs to be received prior to the commencement of the service provided by Mukti Yoga. The fees are payable by the appropriate methods outlined by Mukti Yoga.

Any monthly instalments are payable by Standing Order or other form of Automated Bank Transfer, to be initiated on the agreed commencement date, and then the agreed date of the following months, in advance of services being provided by Mukti Yoga.

Any late payment of the monthly fee will be subject to an administration fee, payable immediately along with the late payment. A late payment is one that does not arrive in the bank account by the last day of the month.

Alternative arrangements can only be made for the payment of the participant’s fee at the discretion of Mukti Yoga.

Termination of an agreed term by Mukti Yoga is subject to the entire fee, all refunds are subject to Mukti Yoga’s discretion. Upon termination, an invoice will be created for any remainder of the fee outstanding to be settled within thirty days.

A booking is confirmed upon payment and registration is received from you. The payment should be in full unless you have agreed to a series of instalments or deposits. Receipt of the signed terms will be deemed to be your acceptance of these terms.

Deposits

We reserve the right to request payment of any deposit at any time prior to the commencement of the event, the amount to be determined by us. Failure to pay the requested deposit within 3 days of being asked to do so will result in the release of the booking. Deposits are non-refundable but can be transferred at our discretion.

Payment and Credit Facilities

Payment shall be made by cash, bank transfer or credit/debit card. Where credit facilities have been agreed all final accounts are payable within 30 days of invoice unless otherwise contracted and agreed with Mukti Yoga. We reserve the right to charge interest on all invoices outstanding past the due date. All accounts on which a query is not raised within 7 days of presentation shall be deemed to have been approved as presented.

Cancellation Policy

If you have booked a place and are unable to attend a workshop for any reason, please let us know as soon as possible so that your place may be offered to someone else.

Class cancellation

If you need to cancel a pre-registered booking for a class, please let us know prior to 72 hours before the class for a full refund (a 5% admin fee will be deducted). Refunds cannot be issued for cancellations made less than 72 hours prior to the class as well as non-attendance on the day or any days within the course, are. In certain circumstances, you may be able to transfer the payment to an alternative future class.

Workshop cancellation

If you are pre-registered for a workshop you must cancel at least 10 days prior to the workshop to receive a full refund (excluding any online booking fees) but a 5% admin fee will be deducted from the cost of the workshop. Cancellations made from 10 days to 48 hours prior to a workshop will be liable for a 25% cancellation fee or a minimum £25 fee for smaller courses. Refunds cannot be issued for cancellations made less than 48 hours prior to the workshop as well as non-attendance on the day or any days within the course, are. In certain circumstances, you may be able to transfer the payment to an alternative future workshop or course but this is down to the discretion of Mukti Yoga and is subject to £15 fee.

Yoga Retreat

If case of cancellation of your retreat booking, the following fees will apply;

Between 8 to 4 weeks before the event is scheduled to take place – 50% of the total booking value paid
Between 4 to 2 weeks before the event is scheduled to take place – 80% of the total booking value paid
Between 14 to 8 days before the event is scheduled to take place – 90% of the total booking value paid
7 days or less there will be no refund will be issued
The percentage of booking value is based on the rate charged to the delegate.

Cancellation by us

In the unlikely event that we have to cancel your booking, you will receive back any pre payment; We will not have any other liability. However we may only cancel if;

a. If an event is moved from its advertised venue and/or the date is changed. In this case your payment will remain valid if you wish to attend the rescheduled event. If not, we will issue a full refund.

b. If either party become insolvent, or in the case of an individual, becomes subject to bankruptcy petition.

c. The booking, the persons associated with the booking and/ or the purpose of the event might damage the reputation of the company.

If more than 15 business days have passed since we’ve approved your return or refund, please contact us at info@mukti-yoga.com.